European
Multilingual
Outsourced
Awarded
Flexible
Customer Service
that sets new standards!
that sets new standards!
European-standard quality Outsourced Customer Service across all communication channels, tailored to meet your customers’ personal needs and expectations.
The European Contact Centre & Customer Service Awards is the longest-running and most prestigious competition in the European Contact Centre industry. Each year, the programme's jury recognises organisations that set standards in delivering exceptional customer service.
In 2025, CCIG Group was honoured with a gold award in the Greatest Impact of AI by an Outsourcer category for implementing the CC BrAIn artificial intelligence system, which supports contact centre operations.
This marks our third consecutive year of success – in 2024, we received gold in the Best Multilingual Customer Service category (multilingual customer service in 30+ languages), and in 2023, we were awarded gold in the Greatest Environment, Social and Governance category for supporting our Ukrainian employees.
Clutch.co is an independent directory of B2B service providers. The site features verified client reviews that describe the real benefits of working together.
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About CCIG Group
CCIG Group is a company based in Europe, recognised as one of Poland’s largest contact centre agencies, with an established and stable position in multilingual outsourced customer services. Our headquarters are located in Wrocław, and we have branches in 12 cities across Poland, Germany and Ukraine.
Our mission
We connect the worlds of our partners and their clients in a way that exceeds their expectations. Every day we go beyond the beaten path, and draw inspiration from the fact that everyone is unique. Today we want to improve tomorrow, remembering that it is always worth talking.
How we do it?
Pillar 1 - creative people
This includes specialised support departments, experienced managerial staff, an environment fostering creativity, development paths, talent management, a comprehensive motivation system, focus on individual and team objectives, nurturing partnership relations, and upholding shared values.
Pillar 2 - flexible processes
This involves seamless internal and external communication, efficient customer support and sales strategies, streamlined recruitment, effective implementation of new projects, monitoring and reporting, logistics processes, customer service, quality monitoring and maintenance, as well as back-office operations.
Pillar 3 - modern technologies
Utilizing our proprietary operating system, BI and BPM class tools, ensuring operational continuity, maintaining a robust IT infrastructure, deploying proprietary applications, offering complementary solutions, maintaining a monitoring centre, and facilitating integration with external systems and applications.
Risk-free Guaranteed
Challenge us! Better KPIs in just 3 months or less
We’re so confident in our service quality that we’ll prove it to you – risk-free.
We challenge ourselves to deliver your company better results (e.g. AHT, SL, ASA) than your existing setup – in just 3 months.
Not happy with your current contact centre performance?
Running an in-house team that's stretched thin or underperforming?
Under pressure to reduce spending?
Give us a portion of your traffic. Start with one language, one project, or 10% of your volume (minimum 5 FTE). We’ll run alongside your current operation and show you what world-class outsourced customer service delivery looks like.
All setup costs are on us. You’ve got nothing to lose and better performance to gain.
Agreement signature and seamless onboarding
Fine-tuning and optimisation
Deliver measurably better KPIs
Ready to raise the bar? Let us prove we can become your best-performing supplier!
Only 6 trial slots available this quarter. Apply today.
CCIG Group stands for FLEXIBILITY
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TAILORED SOLUTIONS
UNMATCHED EXPERTISE
SCALABILITY AND FLEXIBILITY
COMPREHENSIVE APPROACH
CLIENT-CENTRIC FOCUS
INNOVATION-DRIVEN SOLUTIONS
PROACTIVE SUPPORT AND SERVICE
Tailored for every business size
Outsource your Customer Service to us and enjoy professional services, enhanced business results, and reduced resource costs. Maximize your business potential effortlessly.
Establish your first Customer Service team
Explore how partnering with us can benefit your business in customer service and sales challenges:
- Cost Efficiency: Cut down on the costs of establishing and maintaining an in-house customer service team.
- Skilled Team Management: Access a consistently recruited, expertly managed, and well-trained team.
- Risk Mitigation: Minimize financial and operational risks linked to internal contact centre setups.
- Proven Business Solutions: Benefit from our extensive experience and best practices to navigate common pitfalls in customer service operations.
Experience reduced per-customer service costs and improved efficiency with our Customer Service Outsourcing services.
Enhance your current Customer Support department
Enhance your current Customer Support department with our advanced outsourcing expertise. Discover how we can redefine the operational efficiency of your established teams:
- Seamless Transition: No disruptions during transition phases. Benefit from swift system integration for a prompt campaign start.
- Seasonal Surge Support: Easily scale your resources during peak times with our comprehensive campaign capabilities.
- Data Insights and Analysis: Benefit from continuous quality KPI monitoring and goal-setting to optimise performance.
- Customized Strategies: Gain insights into tailored solutions and industry-proven expertise.
Transfer operational responsibilities and risks to our reliable outsourced customer service, allowing you to focus on your core operations with confidence.
Our resources, your benefits
Enhance your business efficiency with CCIG Group outsourced Customer Service, the leading outsourcing service provider in Central and Eastern Europe. Our management model, business process support, infrastructure, and advanced technologies guarantee improved competitiveness and savings for your company.
Top-tier resources
- The largest contact centre company in Central and Eastern Europe.
- Over 5500 professionally trained agents, continuously upgrading their skills.
- 12 contact centre locations in Poland and Ukraine, with over 2600 fully equipped workstations.
- Our facilities include dedicated spaces for back-office operations, logistics, training, and quality control.
Multi-level Service
- Professional client communication in English and 30+ other languages.
- Expert customer service and multi-channel sales through phone, email, chat, video, AI bots.
- 24/7 year-round business continuity and specialised client service.
Measurable Savings:
- Eliminate costs of setting up an internal contact centre.
- Customised settlement models.
- Seamless transfer of liability and operational risks.
Our capabilities
Your upsides
Happy customers
Increased sales
Cost optimisation
Specialised staff
Business continuity
Sign up for a free consultation. Discover what CCIG Group can do for your business.
Test us against Your Call Centre Service! Check details
What Our Clients Say
See how partnering with CCIG Group delivers real business benefits. Read genuine client reviews verified on Clutch.co
Our notable Awards and Certifications
Sign up for a free consultation. Discover what CCIG Group can do for your business.
Test us against Your Call Centre Service! Check details
Poland. The heart of European outsourcing
CCIG Group is a company based in Poland. Poland’s central location in Europe serves as a gateway to both Eastern and Western European markets.
But there are more advantages our homeland has to offer:
Highly Educated and Multilingual Workforce
In 2022, Poland had more than 1.2 million students, indicating a 0.9% increase compared to the previous year. Additionally, nearly 300,000 individuals graduated with Bachelor’s or Master’s degrees in the academic year 2021/2022. According to the latest data, 98% of students in Poland declare knowledge of the English language, with 55% possessing English proficiency at least at a B2 level. Other popular languages among young professionals include German, French, Russian, Italian, and Spanish.
5th Largest Population in EU
With a population of 38.3 million, Poland provides a substantial talent pool of businesses.
Consistent Growth
Poland consistently outperforms the average growth rate of the European Union.
6th Largest Economy in EU
Showcasing its robust economic standing.
Low Unemployment
Growing foreign investment
Low Labor Cost
Poland’s educated workforce is a major asset, with an average wage of 11 EUR/hour, significantly lower than Eurozone costs (32,3 EUR/hour).
Booming IT Sector
Our omnichannel approach, your revenue boost
Our approach to customer communication is deeply personalised. We aim to precisely understand and respond to your customers’ needs.
To achieve this, we integrate all customer communication channels, both traditional and modern, with a primary focus on reaching, acquiring, and retaining customers. Our comprehensive strategy encompassing personalised customer service and effective problem-solving.
This holistic approach is designed to boost your sales opportunities, and reduce operational cost.
this is average cost saving delivered by our outsourced services compared to in-house solution
of our clients improved KPIs and CSAT score after migrating to our outsourced call centre
sales increase delivered by our outsourced sales team to our B2C client
Sign up for a free consultation. See what CCIG Group can do for your business.
More our outsourcing services
Quality Assurance
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Quality control is one of the essential factors having a direct impact on customer service. Our organisation has an internal Quality Assurance Department, which controls the quality of conversations on an ongoing basis. Thanks to tools which are adapted to the particular project, we are able to quickly and effectively specify areas that require adjustments.
Telemarketing
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CATI
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For years, we’ve provided comprehensive survey project solutions using the Computer-Assisted Telephone Interviewing method. Our team creates interview scenarios, aids in target group selection, and conducts surveys in line with established guidelines.
Back Office
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Efficient omnichannel customer service with back-office support is a competitive advantage. A proficient team ensures the highest standards in customer service, responding promptly to customer needs.
Customer Service
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Supporting consumer websites is one of the largest and fastest-growing segments in BPO services. As a contact centre industry leader, we offer top-quality omnichannel customer service. Our hotlines ensure high service levels, increased customer satisfaction and loyalty, brand enhancement, and notably, visible sales growth.