Call Center Services
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Find out the cost of implementing our call center services delivered in a flexible outsourcing model and choose the package that best suits your business.
The Most Flexible Contact Center Services
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Package details
Each plan includes guaranteed core services:
Employee Recruitment
Training and Script Optimization
Transparent Billing System
Workforce Management
Business Continuity Plan
ISO/DSS Data Security
The COMPLETE CX package is a full outsourcing service that meets all your company’s needs in customer acquisition and support.
This solution is fully scalable – it adapts to the growth stage of company of any size and provides all current and future customer communication channels.
Stage I: Customer service via basic contact channels (phone, SMS)
Stage II: Implementation of online contact channels (email, website chat, social media support)
Stage III: Support automation for a growing customer base (chatbot, voicebot)
Stage IV: Optimization of operations, advanced market research, and reporting
The COMPLETE CX + AI package is our way of becoming a leader in AI-powered customer service.
We created - the most advanced set of AI tools designed specifically for contact centers.
Combines technology, process innovation, and human development to create a truly future-proof environment.
The COMPLETE CX + AI package is our way of becoming a leader in AI-powered customer service.
We created - the most advanced set of AI tools designed specifically for contact centers.
Combines technology, process innovation, and human development to create a truly future-proof environment.
available services and tools
Package Comparison
Lite
Basic CX
Complete CX
Complete CX AI
Custom
Project Setup
Secure VPN Connection Setup
Fully Secured Domain Workstation Setup
Time Tracking System Setup
SMS/Email Authentication
Campaigns Tailored Configuration
CMS with Integrated Email Handling
Phone Service
Phone Numbers Provisioning
SIP trunk configuration
Record Import via File/SFTP/API
Outgoing Calls System
Incoming Calls System
Lead Generator
Supported Communication Channels
All Contact Channels Available in the Client’s Tool
Phone
SMS
Two-Way SMS
Chat
Chatbot
Social Media Support (Messaging, Moderation, Publishing, Analytics)
Videochat
Campaign Monitoring
Custom Campaign Performance Dashboard
SMS Status Tracking
Call Recording System
Real-Time Advanced Analytics
Market Research
SMS & Email Campaigns
Survey Configuration and Distribution via SMS / Email / LimeSurvey
AI Toolkit
AI Chatbot
AI Knowledge Base
AI Call Transcription and Analysis
AI Manager Support
AI Forecasting
Tailor-Made Solutions
Custom API Development
Custom Application Development
Project Implementation in 30 Days
Launch Timeline
Contract Sign up and Arrangements
4 days
Staff Recruitment and System Setup
12 days
Staff Training and Knowledge Base Preparation
14 days
Your Project Launched in 30 Days!
common questions answered
Call Center Pricing FAQ
How we charge our clients and how we calculate call center services cost?
We approach billing with flexibility, selecting the model that best aligns with your project’s complexity, maturity, and objectives. Our most common structures include:
Hourly Rate: Our most flexible model. It is ideal for new launches or projects where call volumes fluctuate significantly by day or month, requiring dynamic scheduling and adaptability. Best suited for New campaigns, Customer Service, & high-variability projects
Per Minute / Interaction: Designed for high-volume operations where detailed historical data regarding daily and monthly traffic patterns is available to ensure accurate forecasting. Best suited for Large-scale, established projects
Success Fee: A performance-based model applicable to mature projects with proven track records, where results are predictable and metrics are clearly defined. Best suited for Long-term, stable campaigns
We do not believe in “one-size-fits-all” pricing. We customize our quotes by analyzing the specific drivers of your project, including:
- Resource Requirements: Volume of agents and hardware specifications.
- Management Ratio: The density of Team Leaders and Quality Assurance staff required.
- Complexity: The difficulty of the subject matter and processes.
- Implementation: Technology setup and integration needs.
- HR Factors: Recruitment costs and anticipated turnover rates.
- Operational Model: The feasibility of remote work versus strictly office-based operations.
What’s the pricing breakdown of outsourcing a call center?
When you outsource with us, the rate is comprehensive. It typically breaks down into four key pillars:
- Direct Labor: Agent salaries, taxes, and benefits.
- Operational Support: Dedicated Team Leaders, Trainers, and Quality Assurance specialists.
- Technology & Infrastructure: Workstations, software licensing (CRM, Dialers), and secure connectivity.
- Administrative & Margin: Recruitment, HR support, overheads, and our fee.
What is the most cost-effective contact center pricing model?
While the “best” model depends on the specific nature of your business, the Hourly Rate model generally offers the most transparent cost structure with the lowest applied margin. This makes it a highly cost-effective option for clients seeking flexibility without paying a premium for risk mitigation.
How to reduce call center charges?
We work with clients to optimize costs through several strategies:
- AI & Automation: Implementing AI-driven voicebots and chatbots to handle repetitive queries.
- Process Optimization: Streamlining workflows to reduce Average Handle Time (AHT) without sacrificing quality.
- Self-Service: Enhancing IVR and FAQ systems to lower incoming call volumes.
- Efficient Scheduling: Using advanced workforce management to align staffing precisely with traffic peaks.
Can agents work on a commission structure?
In compliance with labor laws in the jurisdictions where we operate, all agents are employed with a guaranteed base hourly rate. However, we are strong proponents of performance incentives. We implement robust bonus systems and, in partnership with our clients, frequently utilize hybrid models where high performance is significantly rewarded.
Is it more cost-effective to run your call center in-house or outsource it?
Building an in-house team requires significant Capital Expenditure (CAPEX) on office space, hardware, and technology. Furthermore, you bear the hidden costs of recruitment, training, attrition, and HR management. Outsourcing converts these fixed costs into flexible Operational Expenditure (OPEX), giving you immediate access to expert management, scalable technology, and a trained workforce without the administrative burden.Our clients report average total‑cost savings of about 37% when they outsource to us.
What package suits my business best?
For most businesses looking for comprehensive customer support, we recommend our Complete CX package – our most popular outsourced call center solution.
The Complete CX package is ideal if you need multichannel customer service or sales acquisition across all contact center channels. It’s designed to scale with your business through every growth stage. This package includes everything you need to start: agent recruitment & training, CCaaS software, IT infrastructure, and all future enhancements of our services – making it a true full contact center outsourcing model.
Not sure if Complete CX is right for you? Contact our team for a personalized consultation here.
What if I plan to add more services in the future?
We are built for agility. Our contracts are flexible, allowing us to reconfigure terms, add new communication channels, or expand the scope of services seamlessly as your business grows.
How we ensure the security and confidentiality of customer data?
Data security is the foundation of our business. We enforce rigorous standards:
- Compliance: We are fully compliant with GDPR and PCI DSS standards.
- Certifications: We hold ISO 27001 (Information Security) and ISO 22301 (Business Continuity) certifications.
- Oversight: A dedicated Data Protection Officer (DPO) monitors all processes.
- Infrastructure: All employees operate exclusively on company-controlled hardware within a secured network environment.
Where will project team be located?
During the implementation phase, we will select the operational location that best fits your project’s requirements, taking into account language needs, cost-efficiency, and talent pool availability.