Our insights and articles - Call Center, Customer Service

29 January 2026

zlota statuetka dla ccig group w finale ecccsa 2025 european contact centre customer service awards

CCIG Group Wins Gold at ECCCSA 2025 for AI Impact (European Contact Centre & Customer Service Awards)

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5 March 2026

Usługi call center dla e-commerce to niskie koszty obsługi klientów w niepewnych czasach - Artykuł ekspercki CCIG Group

Outsource E-Commerce Call Center Services to Reduce Customer Service Costs in Uncertain Times

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20 February 2026

Contact Center Solutions Used in Customer Service Offices and Call Centers

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15 January 2026

What is Remote Work? Advantages and Disadvantages of Remote Work and the Work From Home Experience.

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8 January 2026

Intranet w firmie czym jest Wady i zalety stosowania w organizacji - Publikacja ekspercka CCIG Group

Intranet – What is it? Pros and Cons of Its Use in an Organization

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13 November 2025

Jak wybrać firmę outsourcingową Kluczowe kryteria i pułapki

How to Choose the Right Outsourcing Partner: Key Criteria, Best Practices, and Common Pitfalls

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6 November 2025

Skuteczna komunikacja z klientem jako fundament relacji biznesowych - CCIG Group

Effective Customer Communication: How to Communicate with Customers and Build Strong Customer Relationships Across Channels

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24 October 2025

How to write an Effective Job Description Human Resources Guide

From Position Description to Tailor-Made Offer: A Guide on How to Write a Concise and Effective Job Description with Practical Job Description Examples

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16 October 2025

How Important Is Proper Training for Call Center Agents?

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9 October 2025

KPI stosowane w Contact Center które podnoszą satysfakcję klienta - Artykuł ekspercki CCIG Group

KPIs Used in the Contact Center That Improve Customer Satisfaction

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2 October 2025

Badanie CATI co dają Twojej firmie telefoniczne badania rynku - Artykuł ekspercki CCIG Group

CATI Survey: What Can Telephone Market Research Bring to Your Company?

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11 September 2025

Badanie CAWI – dużo danych łatwa analiza ale mała kontrola - Artykuł ekspercki CCIG Group

CAWI Study: Lots of Data, Easy Analysis, but Limited Control

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4 September 2025

Call Center System – 10 Things to Check When Choosing Software

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28 August 2025

Co to helpdesk i na czym polegają informatyczne usługi działu helpdesk IT - Artykuł ekspercki CCIG Group

What is a Helpdesk and What Do IT Helpdesk Services Involve?

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7 August 2025

BPO i SSC czyli business process outsourcing który wspiera organizacje w osiąganiu większej wydajności - Artykuł ekspercki CCIG Group

BPO and SSC: Driving Efficiency Through Business Process Outsourcing

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31 July 2025

Cold calling na czym polega i przykłady skutecznych technik - Artykuł ekspercki CCIG Group

Cold Calling – Definition and Examples of Effective Techniques

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