Insights  – experts know more.

We know that it is best to learn from your own experiences, but also from others. Listen carefully and don’t be afraid to ask questions. Each insight brings us closer to success and represents the next step on the path of self-development.

Latest expert insights

20 September 2023

How to use social media for business – check it out before you start!

13 September 2023

Customer Service Standards on the phone – 8 Golden Rules for increasing customer experience

31 August 2023

How to perform Job Evaluation in Call Center?

24 August 2023

Recipe for employee turnover rate calculation in Call Center – and how to reduce it!

18 August 2023

CCIG Group as finalist of ECCCSA 2023

17 August 2023

NPS (Net Promoter Score) – a crucial benchmark for business

10 August 2023

Customer Service Quality impact on Sales

3 August 2023

Chatbot vs live chat. What is the optimal choice?

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