Alle Fachveröffentlichungen der CCIG Group

29 January 2026

zlota statuetka dla ccig group w finale ecccsa 2025 european contact centre customer service awards

CCIG Group Wins Gold at ECCCSA 2025 for AI Impact (European Contact Centre & Customer Service Awards)

[…]

10 September 2026

Choosing Customer Service Software 7 Essential Factors for Contact Centers

Choosing Customer Service Software: 7 Essential Factors for Contact Centers

[…]

3 September 2026

Telemarketing How to market ethically and with customer consent

Telemarketing: How to do it ethically and with customer consent in EU

[…]

27 August 2026

How to hire call center representatives our recruiting stategies to hire top talents

How to hire call center agents? Check our recruiting stategies.

[…]

31 July 2026

Omnichannel Customer Support: Definition & Benefits

[…]

23 July 2026

Helpline what is it Types of telephone services in call center

What is a helpline? Definition and types of telephone services in call center

[…]

17 July 2026

What is an online survey

What is an online survey?

[…]

10 July 2026

Corporate Social Responsibility (CSR) what it actually means

Corporate Social Responsibility (CSR) – what it actually means?

[…]

25 June 2026

How to promote your business online and reach more customers

[…]

11 June 2026

10 najlepszych technik sprzedaży telefonicznej w call center

Phone sales techniques: discover top 10 metods used in call centers

[…]

21 May 2026

Omnichannel: The current gold standard in sales evolution

[…]

14 May 2026

What personality traits make a good customer advisor? Discover 8 essential customer service skills.

[…]

7 May 2026

How to handle call queues management best practices and inbound call tips from call center

Call Queue Management: How to reduce the number of call abandonments in a call center?

[…]

30 April 2026

Outsourcing vs In-house Contact Center: Pros and Cons

[…]

23 April 2026

Utrzymanie klienta poznaj sprawdzone strategie utrzymania lojalności klientów

Customer Retention – Discover 4 proven strategies you can use to retain customers

[…]

17 April 2026

Best call center software – how to choose the best contact center solution?

[…]

9 April 2026

Jak wygląda kontakt z klientem w profesjonalnym contact center - Artykuł ekspercki

Client communication: best practices and strategies to communicate and build a strong customer relationship

[…]