The tool is a virtual voice assistant that recognises natural language.
The assistant analyses speech and uses it to make decisions on further service according to predefined rules.
Technology supports consultants and IVR trees, and in some cases can completely replace them.
Thanks to the text-to-speech and speech-to-text conversion capability, the software can understand customers’ questions and respond according to the prepared script.
Voicebot is based on artificial intelligence, NLP as well as ready, predefined conversation scripts.
How does Voicebot work?
Voicebot is based on machine learning and AI algorithms, from the Conversational AI category (ASR – Automatic Speech Recognition and Text2Speech).
When a customer calls the hotline, the call is answered by the Voice Assistant, an algorithm converting the customer’s speech into text.
The system then analyses the text question (using NLP, meaning natural language processing) and matches the answer from the knowledge base.
If the answer is in the database, the Voicebot system converts it into speech and presents it to the customer.
If there is no information matching the inquiry in the knowledge base, the system immediately redirects the call to a consultant.
Where to use Voicebot?
- Booking systems
- Confirmation and arrangement of visits
- Power industry – meter readings
- Complaint process
- Technical support
- Shipment status
- Providing relevant information
- Debt collection
- Recruitment process
Send us a message.
Find out how we can help you!