Offshored Multilingual Awarded Flexible Call Center that sets new standards!
We provide European grade quality Contact Center Outsourcing services across all communication channels, tailored to meet your customers’ personal needs and expectations.
Trusted by recognized Brands
About CCIG Group
CCIG Group is a company based in Europe, recognized as one of Poland’s largest call center agencies, with an established and stable position in multilingual outsourced contact center services. Our headquarters are located in Wrocław, and we have branches in 12 cities across Poland and Ukraine.
Our mission
We connect the worlds of our partners and their clients in a way that exceeds their expectations. Every day we go beyond the beaten path, and draw inspiration from the fact that everyone is unique. Today we want to improve tomorrow, remembering that it is always worth talking.
How we do it?
Pillar 1 - creative people
This includes specialized support departments, experienced managerial staff, an environment fostering creativity, development paths, talent management, a comprehensive motivation system, focus on individual and team objectives, nurturing partnership relations, and upholding shared values.
Pillar 2 - flexible processes
This involves seamless internal and external communication, efficient sales strategies, streamlined recruitment, effective implementation of new projects, monitoring and reporting, logistics processes, customer service, quality monitoring and maintenance, as well as back-office operations.
Pillar 3 - modern technologies
Utilizing our proprietary operating system, BI and BPM class tools, ensuring operational continuity, maintaining a robust IT infrastructure, deploying proprietary applications, offering complementary solutions, maintaining a monitoring center, and facilitating integration with external systems and applications.
CCIG Group stands for FLEXBILITY
TAILORED SOLUTIONS
UNMATCHED EXPERTISE
SCALABILITY AND FLEXIBILITY
COMPREHENSIVE APPROACH
CLIENT-CENTRIC FOCUS
INNOVATION-DRIVEN SOLUTIONS
PROACTIVE SUPPORT AND SERVICE
Tailored for every business size
Outsource your Contact Center to us and enjoy professional services, enhanced business results, and reduced resource costs. Maximize your business potential effortlessly.
Establish your first Call Center team
Explore how partnering with us can benefit your business in customer service and sales challenges:
- Cost Efficiency: Cut down on the costs of establishing and maintaining an in-house call center.
- Skilled Team Management: Access a consistently recruited, expertly managed, and well-trained team.
- Risk Mitigation: Minimize financial and operational risks linked to internal call center setups.
- Proven Business Solutions: Benefit from our extensive experience and best practices to navigate common pitfalls in call center operations.
Experience reduced per-customer service costs and improved efficiency with our Contact Center Outsourcing services.
Enhance your current Contact Center department
Enhance your current Contact Center department with our advanced outsourcing expertise. Discover how we can redefine the operational efficiency of your established teams:- Seamless Transition: Ensure the smooth continuity of your operations with our experienced team, guaranteeing no disruptions during transition phases. Benefit from swift system integration for a prompt campaign start.
- Seasonal Surge Support: Easily scale your resources during peak times with our comprehensive inbound and outbound campaign capabilities, providing the flexibility your business needs.
- Data Insights and Analysis: Gain valuable insights with detailed reporting and analysis for sales and service data. Benefit from continuous quality KPI monitoring and goal-setting to optimize performance.
- Customized Strategies: Access tailored solutions and industry-proven strategies. Explore the potential integration of your team into our structure for a seamless collaboration that aligns with your unique requirements.
Transfer operational responsibilities and risks to our reliable contact center outsourcing services, allowing you to focus on your core operations with confidence.
Sign up for a free consultation. Discover what CCIG Group can do for your business.
Our resources, your benefits
Enhance your business efficiency with CCIG Group Contact Center Outsourcing, the leading outsourcing service provider in Central and Eastern Europe. Our management model, business process support, infrastructure, and advanced technologies guarantee improved competitiveness and savings for your company.
Top grade resources
- The largest call/contact center in Central and Eastern Europe.
- Over 5500 professionally trained agents, continuously upgrading their skills.
- 12 contact center locations in Poland and Ukraine, with over 2600 fully equipped workstations.
- Our facilities include dedicated spaces for back-office operations, logistics, training, and quality control.
Multi-level Service
- Professional client communication in English and 20+ other languages.
- Expert customer service and multi-channel sales through phone, email, chat, video, AI bots.
- 24/7 year-round business continuity and specialized client service.
Measurable Savings:
- Eliminate costs of setting up an internal call center.
- Customized settlement models.
- Seamless transfer of liability and operational risks.
Our capabilities
Your upsides
Increased sales
Happy customers
Specialized staff
Cost optimization
Business continuity
Sign up for a free consultation. Discover what CCIG Group can do for your business.
Our outsourcing services
Customer Service
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Telemarketing
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With years of expertise in multi-channel sales, we specialize in key projects across telecommunications, banking, energy, FMCG, insurance, finance, aviation, and more. Leveraging our telemarketing experience guarantees maximum company profits and assured high-quality outcomes, leading to quick return on investment.
CATI
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For years, we’ve provided comprehensive survey project solutions using the Computer-Assisted Telephone Interviewing method. Our team creates interview scenarios, aids in target group selection, and conducts surveys in line with established guidelines.
Back Office
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Efficient omnichannel customer service with back-office support is a competitive advantage. A proficient team ensures the highest standards in customer service, responding promptly to customer needs.
Quality Assurance
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Quality control is one of the essential factors having a direct impact on customer service. Our organization has an internal Quality Assurance Department, which controls the quality of conversations on an ongoing basis. Thanks to tools which are adapted to the particular project, we are able to quickly and effectively specify areas that require adjustments.
Multilingual Services
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Since 2002, as the CCIG GROUP, we have gained experience in carrying out projects in over 20 languages on key foreign markets, and we continue to develop. Multilingual service in an outsourcing call center provides measurable benefits and the opportunity to save on the costs of employees and calls.
Our notable Awards and Certifications
Poland. The heart of European outsourcing
Poland’s central location in Europe serves as a gateway to both Eastern and Western European markets.
But there is more our homeland advantages to consider:
Highly Educated and Multilingual Workforce
In 2022, Poland had more than 1.2 million students, indicating a 0.9% increase compared to the previous year. Additionally, nearly 300,000 individuals graduated with Bachelor’s or Master’s degrees in the academic year 2021/2022. According to the latest data, 98% of students in Poland declare knowledge of the English language, with 55% possessing English proficiency at least at a B2 level. Other popular languages among young professionals include German, French, Russian, Italian, and Spanish.
5th Largest Population in EU
Consistent Growth
Poland consistently outperforms the average growth rate of the European Union.
6th Largest Economy in EU
Low Uneployment
Growing foreign investment
Low Labor Cost
Poland’s educated workforce is a major asset, with an average wage of 11 EUR/hour, significantly lower than Eurozone costs (32,3 EUR/hour).
Booming IT Sector
Sign up for a free consultation. Discover what CCIG Group can do for your business.
Our omnichannel approach, your revenue boost
Our approach to customer communication is deeply personalized, ensuring that each interaction not only meets expectations but also resonates personally with your customers. We aim to precisely understand and respond to your customers’ needs, being present at every stage of their purchasing decision and beyond.
To achieve this, we integrate all customer communication channels, both traditional and modern, with a primary focus on reaching, acquiring, and retaining customers. Our comprehensive strategy extends beyond sales, encompassing personalized customer service and effective problem-solving.
This holistic approach is designed to boost your overall customer experience, maximize sales opportunities, enhance customer loyalty, address service needs promptly, and elevate satisfaction and convenience in the purchase and use of products/services.
customers buy products and services through a distribution channel different than the one in which they originally found out about them
use smartphones to compare products/services
buy products/services in more than 4 distribution channels
Why Choose Our Nearshoring Services
For many years, we have specialized in customer service and multi-channel sales. We carry out key multilingual projects for the largest global companies all over the world.
