Multilingual Customer Service
We specialize in multilingual customer service and the sales of products and services. With our native language team, your business can enhance customer experience, increase customer satisfaction, and reach a broader global customer base – regardless of the language they speak.
The European Contact Centre & Customer Service Awards is the longest-running and most prestigious competition in the European Contact Centre industry. Each year, the programme's jury recognises organisations that set standards in delivering exceptional customer service.
In 2025, CCIG Group was honoured with a gold award in the Greatest Impact of AI by an Outsourcer category for implementing the CC BrAIn artificial intelligence system, which supports contact centre operations.
This marks our third consecutive year of success – in 2024, we received gold in the Best Multilingual Customer Service category (multilingual customer service in 30+ languages), and in 2023, we were awarded gold in the Greatest Environment, Social and Governance category for supporting our Ukrainian employees.
Clutch.co is an independent directory of B2B service providers. The site features verified client reviews that describe the real benefits of working together.
Our Capabilities
We provide multilingual customer service in an outsourcing model.
CCIG Group is a multilingual call center delivering multilingual customer support in key international markets since 2002. Partnering with us allows businesses to provide multilingual services, optimize IT and staffing costs, and enhance customer loyalty.
Our multilingual team consists of highly qualified consultants, including native speakers, skilled in cultural nuances and advanced communication. We employ tools for support across multiple channels, recording, analyzing, and improving every interaction to maintain service quality and exceptional service.
Communication Across All Channels
We offer multilingual support through all support options — phone calls, emails, live chat, social media messengers, AI-powered chatbots, and voice bots. With a multilingual help desk, your company can deliver support seamlessly to a global customer, ensuring support in their preferred language at all times.
Full Customer Service Takeover
We handle all support services including project management, recruitment, multilingual agents training, IT supervision, and data security. By delegating customer service in multiple languages to us, your business gains full support across multiple languages, ensuring a seamless customer experience.
Continuous Quality Assurance & Improvement
Our internal quality team monitors multilingual customer support, ensuring your support in multiple languages meets international standards. With our multilingual approach, your company provides exceptional customer service representatives, enhancing customer retention and the impact of multilingual customer interactions.
Industry leaders choose our services
Benefits for Your Company
Gain Customers in Global Markets – Language Barriers No Longer Exist
We provide contact center services in multiple languages, allowing you to reach a larger audience across different countries. Customers feel more comfortable using your services when supported in their native language. This way, your offer becomes attractive not only locally but also globally. Importantly, we provide customer service in English as well as 20 other foreign languages.
Enhance Customer Experience by Supporting Clients in Their Native Languages
Serving your customers in their native language not only facilitates communication but also helps build trust and brand loyalty. Entrusting us with customer support services will enable you to see an increase in satisfaction metrics, leading to higher retention of international clients and strengthening your organization’s reputation globally.
Reduce your business costs with an external customer service team
Creating an in-house contact center department involves significant expenses—not only investments in equipment and IT infrastructure but, most importantly, employee-related costs. Partnering with an external outsourcing company enables effective customer communication while reducing costs, as you benefit from ready-made, proven solutions. Business processes are optimized—outsourcing provides flexibility to scale services according to your needs and market cycles, ensuring budget control and giving you confidence that costs are aligned with current business requirements.
Increase Service Availability in an Instant Thanks to Our Flexibility
Our call center gives you instant access to experienced agents ready to assist your customers in their native languages. You don’t need to spend time on recruitment, training, or building new infrastructure – we handle all of that for you. Additionally, our scalable solutions ensure your customers receive 24/7 support year-round with high CX standards, regardless of the season and, of course, without any language barriers.
Even More Benefits for Your Company
Expanding Your Potential Customer Base
Increase in Foreign Customer Satisfaction
Facilitating Access to Services
Cost Reduction
Quality Assurance Backed by Awards and Certificates
Send us a message.
See what your business can gain!
Here are questions and answers about Multilingual Customer Service
What is multilingual support?
Multilingual support is a comprehensive support system where customers can communicate in any language. With a dedicated team of trained consultants or native speakers, it is possible to translate every inquiry and deliver high-quality customer service—regardless of the country or industry, including e-commerce.
How does a customer service office operate in a multilingual call center?
In a multilingual contact center, customers can receive assistance through various communication channels, such as live chat or help desk, with just one click on your website. This allows you to offer your knowledge base and continuous operational support to clients from different countries on a global scale.
Why is it worth offering multilingual support?
Offering multilingual support is key to attracting potential customers worldwide. Your company gains an advantage by providing high-quality service, not only in your standard language. Reduced language barriers lead to better customer interactions, making clients more likely to purchase your product. Additionally, running a multilingual helpdesk allows you to optimize business processes while you focus on achieving other operational goals.
What is important in dealing with a customer from another country?
An individual approach and full understanding of linguistic and cultural needs are important. Multilingual support allows messages to be translated from the source language into the customer’s preferred language, enabling uninterrupted dialogue. Customers appreciate seamless communication, and the involvement of a dedicated team ensures that every interaction meets the highest quality standards.
What makes up good customer service in a company?
It primarily involves understanding the customer’s needs, responding quickly, and providing comprehensive support—from live chat to back-office services. Having a well-organized knowledge base that customers can browse on your website is also crucial. Multilingual support enables clear and tailored communication, which enhances customer satisfaction.
What makes our call center stand out?
Our call center stands out for its highest quality service and flexible approach to every project. We employ native speakers who can provide dedicated, multilingual support to clients worldwide. We specialize in supporting the e-commerce sector, offering assistance through plugins, live chat, and helpdesk. With an individual approach, we optimize business processes and ensure our clients receive seamless operational support in all markets where they operate.