Professional Call Center Outsourcing
The European Contact Centre & Customer Service Awards is the longest-running and most prestigious competition in the Contact Center industry in Europe. Each year, the program’s jury recognizes organizations that set the standard in delivering exceptional customer service.
In 2024, CCIG Group was awarded in two categories: Best Multilingual Contact Center (Gold) and Best Crisis Management Approach (Silver).
Clutch.co is an independent directory of B2B service providers. The site features verified client reviews that describe the real benefits of working together.
Industry leaders choose our Call Center Outsourcing services
Can Outsourcing Call Center and Contact Center Services Still Deliver Real Value to Your Business?
Much depends on the partner you entrust with your company’s call center operations and outsourcing solutions.
Our extensive experience as an outsourcing provider and expertise in modern customer service outsourcing processes provide your company with a guarantee of expanding your base of satisfied customers. With CCIG Group, you can outsource your call center operations and leverage professional call center agents, AI-powered contact center tools, and advanced analytics. We will design and implement a tailored outsourcing service strategy, resulting in long-lasting customer relationships and improved customer interactions. We deliver top-level outsourced customer support, allowing your company to focus its resources on core services, customer retention, and strategic goals.
Take advantage of our contact center outsourcing solutions, which provide comprehensive support for your company’s CX processes through a team of professionals.
What Can You Gain from Call Center Outsourcing Services?
Boost service efficiency, reduce operating costs, and scale faster by partnering with a contact center outsourcing company that understands customer journey optimization, support services, and AI automation.
Top-level customer service outsourcing provided by qualified call center agents.
With outsourced customer support, you gain access to trained consultants and AI-driven support solutions without the need to invest in an in-house call center. Our consultants ensure fast and effective problem resolution, provide feedback, and create positive customer experiences, handling all customer interactions efficiently with measurable results.
Quick Launch of Omnichannel Contact Center Services with Outsourcing Call Center Solutions
By partnering with CCIG Group, you don’t have to worry about recruiting and onboarding customer service specialists. Instead, our trained outsourced team provides professional customer support services through modern communication channels such as Live Chat, Video Chat, phone support, email, and AI-powered automation tools including Chatbots and Voicebots.
Our contact center platform ensures seamless call handling, real-time analytics, and scalable support services without the need to hire and train internal staff. Outsource your call center and gain multilingual customer service without investment in in-house infrastructure.
Effective Telemarketing Outsourcing and Outbound Call Center Services
We tailor our outsourcing services to the specific needs of your business using proven call center solutions and BPO outsourcing experience. We implement strategies based on our proprietary sales programs, combining offshore and onshore call center capabilities while fully complying with industry regulations.
Partnering with us ensures high-level customer satisfaction, better call volume management, and full control over operating costs. Take care of your sales metrics and enable continuous process improvement through our Call Center
Quality Monitoring Department to ensure performance growth
As your partner, we will conduct ongoing analysis of customer interactions in relation to procedural and content requirements. Your company will achieve high efficiency in responding to the needs and expectations of your customers.
Back Office Outsourcing – Reduce Costs and Optimize Operations with BPO Services
The Call Center outsourcing service can be enhanced with Back Office support outsourcing. We will take over administrative processes, streamline workflows, and reduce operating costs while maintaining full data security and compliance.
Outsourcing non-core business process operations allows your company to free internal resources and focus on core services, accelerating growth and market expansion. With BPO services, you gain scalable outsourcing solutions, access to experienced teams, and automation tools that enhance business efficiency.
Accurate Business Decisions with CATI/CAWI Market Research
As part of Call Center outsourcing services, we also provide market research outsourcing using CATI and CAWI methodologies. We collect valuable customer insights, measure satisfaction (CSAT/NPS), and analyze brand perception, giving your company a competitive advantage.
Our outsourced research services help you make informed decisions faster with expert data collection and professional survey call handling.
Harness the Full Potential of Call Center Outsourcing
If you’d like to learn more about our outsourcing contact center services, customer service outsourcing, BPO services, or how to outsource your call center operations, fill out the contact form and our team will assist you with a tailored outsourcing plan.
CCIG Group – Award-Winning and Certified Outsourcing Provider
CCIG Group Call Center Outsourcing Means FLEXIBILITY
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TAILORED SOLUTIONS
We understand that every company is unique. That’s why we have a dedicated implementation team that tailors our services to individual needs. This approach ensures maximum impact on collaboration outcomes.
UNMATCHED EXPERTISE
Our consultant teams consist of experienced professionals with diverse skills. The experience gained over years of working with various industries allows us to offer our clients unparalleled knowledge, guidance, and technical support.
SCALABILITY AND FLEXIBILITY
As companies grow, so do their requirements. Our services are designed for seamless scalability. We have the resources to ensure the flexibility needed to adapt to changing demands without disrupting ongoing operations. Outsourcing allows you to scale and control costs efficiently.
COMPREHENSIVE APPROACH
CCIG Group offers a comprehensive service package. We have in-house teams of developers, trainers, and HR specialists—providing complete support under one roof and eliminating the need to use multiple dispersed providers.
CUSTOMER-CENTRIC FOCUS
Our operations are centered around customers. Our priority is to understand their goals, challenges, and aspirations to build lasting partnerships based on trust and shared success. We apply this approach both to your company and to your customers.
INNOVATION-DRIVEN SOLUTIONS
At the core of our services is the use of cutting-edge technologies—from AI-powered analytics to robust security measures and automation. Our innovation team continuously explores new technologies and methodologies to stay ahead of the contact center industry.
PROACTIVE SUPPORT AND SERVICE
We focus on proactive rather than reactive support. Our continuously improving consultant teams are committed to providing assistance that exceeds your customers’ expectations.
Our Call Center Outsourcing Capabilities
customer service availability
supported languages
professional call center agents
Your Advantages
Increased Sales
Customer satisfaction
Access to specialists
Cost Savings
Business continuity
Our Resources, Your Benefits
Increase Your Company’s Efficiency with CCIG Group Contact Center. Our outsourced management model, business process support, infrastructure, and advanced technologies ensure improved competitiveness, cost savings, and optimized workforce management.
Economies of Scale
- One of the largest call centers in Central and Eastern Europe, providing scalable business process outsourcing across diverse industries: financial services, insurance, retail, events, automotive
- Over 5,500 professionally trained agents, continuously improving their skills
- 12 operational offices in Poland and Ukraine with more than 2,600 fully equipped workstations
- We have all the expertise under one roof to manage every aspect of customer service — from agent recruitment, training, and IT support to project management and AI-enhanced quality control.
Multi-Level Support
- Professional customer communication in English and 20+ other languages delivered by our expert teams
- Comprehensive inbound customer service and outbound operations via phone, inbound calls, email, chat, video, AI bots, and social media
- Guaranteed business continuity 24/7/365 with specialized customer care and technical support
Tangible Savings
- Optimize costs through outsourcing — eliminate internal call center setup expenses and reduce operational complexity
- Flexible billing models designed for offshore scalability and business growth
- Seamless transfer of responsibility and operational risk, enabling your team to focus on strategic priorities
We will build an efficient external Customer Service department for your company.
If you want to learn more about the services we provide, use the contact form, and we’ll take care of the rest!
What is worth knowing about Call Center Outsourcing services?
What should you pay attention to when choosing a partner for Call Center and Contact Center outsourcing?
When choosing a business partner for Call Center and Contact Center services, pay attention to the quality of the services provided. It is crucial that the outsourcing partner guarantees a personalized approach to customer expectations and has the appropriate products or services to deliver the best service model, tailored precisely to the needs of your clients.
How Contact Center Outsourcing can support Your Business?
By choosing CCIG Group, you guarantee your customers dedicated and proven solutions. Thanks to our work and extensive experience, you can serve clients by phone without having to hire a specialized team yourself. We can provide multiple communication channels for direct customer contact.
Key Benefits for Businesses provided by Call Center Outsourcing
Call Center services provided by a partner are an excellent solution for medium and large companies that lack the time and resources for in-house customer service. You don’t need to set up an internal customer service department—our Call Center has fully trained consultants and team leaders who ensure customer satisfaction, whether handling marketing calls, sales tasks, or complaint processes.
What does outsourcing of Contact Center and Call Center services involve?
This solution involves delegating customer contact to an external company for Call Center and Contact Center operations, marketing, or issue resolution. It is a strategic approach that enables providing customers with multi-channel communication. This increases availability and response speed to consumer needs. Companies offering Call and Contact Center outsourcing have the know-how based on industry knowledge, service quality requirements, and testing the best possible solutions. You can confidently entrust us with customer service and your marketing plan.
Contact Center Outsourcing vs. Customer Service
The administrative aspect is very important, and its efficient execution significantly affects the proper functioning of a company. However, there are additional methods to increase the satisfaction of clients and potential customers. One such method is Callback, managed by a partner. In the service industry, response time is a key element of an effective strategy—therefore, provide customers with the option to request a callback, and our team will take action within less than 30 seconds of receiving the request. This ensures that the time factor is efficiently handled by our leaders and telemarketing specialists, and no sales lead is left unattended by the hotline.
Key Benefits of Telemarketing Outsourcing
A sales-qualified Call Center will effectively support the expansion of your business through professional services. CCIG Group’s innovative sales programs are based on cutting-edge technologies and customer acquisition methods. As a partner, we focus primarily on building a positive relationship between your company and its clients. Explore the services we offer and implement productive telemarketing in your business today.
How can an external Contact Center scale up or down to adapt to your business needs?
A key benefit of delegating phone-based customer service to an external company is scalability, tailored to current needs. We offer responsive solutions adapted to individual factors. Our infrastructure provides flexible options that optimize your costs. We have modern infrastructure, extensive know-how, trained consultants, and advanced technological solutions. Running a hotline and managing its traffic requires knowledge of organizational methods and procedures. We guarantee a flexible approach, a marketing plan, and effective improvement of telemarketing and customer service quality in your company.
When is it worth choosing outsourcing, and when is in-house customer service preferable?
Professional handling of incoming calls is a cornerstone of your business’s reputation. Customers seeking assistance expect expert advice and friendly service. By choosing our services, you provide your clients with the ability to efficiently resolve any issues, for example, through phone contact with a consultant. The best choice is telemarketing that delivers desired results, industry expertise, an efficient hotline, and the employment of top-tier specialists.
