Archiwa: Uncategorized - Page 2 of 3 - CCIG Group

16 October 2025

How Important Is Proper Training for Call Center Agents

How Important Is Proper Training for Call Center Agents?

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9 October 2025

KPI stosowane w Contact Center które podnoszą satysfakcję klienta - Artykuł ekspercki CCIG Group

KPIs Used in the Contact Center That Improve Customer Satisfaction

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2 October 2025

Badanie CATI co dają Twojej firmie telefoniczne badania rynku - Artykuł ekspercki CCIG Group

CATI Survey: What Can Telephone Market Research Bring to Your Company?

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11 September 2025

Badanie CAWI – dużo danych łatwa analiza ale mała kontrola - Artykuł ekspercki CCIG Group

CAWI Study: Lots of Data, Easy Analysis, but Limited Control

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4 September 2025

Call Center System – 10 Things to Check When Choosing Software

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28 August 2025

Co to helpdesk i na czym polegają informatyczne usługi działu helpdesk IT - Artykuł ekspercki CCIG Group

What is a Helpdesk and What Do IT Helpdesk Services Involve?

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7 August 2025

BPO i SSC czyli business process outsourcing który wspiera organizacje w osiąganiu większej wydajności - Artykuł ekspercki CCIG Group

BPO and SSC: Driving Efficiency Through Business Process Outsourcing

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31 July 2025

Cold calling na czym polega i przykłady skutecznych technik - Artykuł ekspercki CCIG Group

Cold Calling – Definition and Examples of Effective Techniques

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17 June 2025

Badania marketingowe oraz metody badawcze używane w contact center - Publikacja ekspercka CCIG Group

Market Research and Research Methods Used in Contact Centers

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12 June 2025

Call Center – What is it and why is it important for your business?

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6 June 2025

Outsourcing usług czym jest i na czym polega Czy jest korzystny dla Twojej firmy

What is outsourcing of services, and how does it work? Can it benefit your company?

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27 November 2024

Nagrody dla CCIG Group w finale ECCCSA 2024 (European Contact Centre & Customer Service Awards)

Awards for CCIG Group at the ECCCSA 2024 (European Contact Centre & Customer Service Awards)

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9 November 2023

Black Friday 2023: how to prepare for peaks in customer service - CCIG Group Insights

Black Friday 2023 and winter holiday season: how to prepare for peaks in customer service

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25 October 2023

Badanie opinii - jak przeprowadzić samodzielnie - Artykuł ekspercki

How to conduct a survey with customers?

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18 October 2023

Exit Interview - How to Conduct It Properly? - CCIG Group Insights

Exit Interview – How to Conduct It Properly?

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11 October 2023

How to Communicate with Customers Effective Ways to Communicate Over the Phone

How to Communicate with Customers on the Phone? Effective Ways to Communicate in a Call Center

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