All expert insights

30 November 2023

CCIG Group wins ECCCSA 2023!

30 November 2023

CCIG Group as Gold Winner on ECCCSA 2023!

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9 November 2023

Black Friday 2023: how to prepare for peaks in customer service - CCIG Group Insights

9 November 2023

Black Friday 2023 and winter holiday season: how to prepare for peaks in customer service

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25 October 2023

Badanie opinii - jak przeprowadzić samodzielnie - Artykuł ekspercki

25 October 2023

How to conduct a survey with customers?

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18 October 2023

Exit Interview - How to Conduct It Properly? - CCIG Group Insights

18 October 2023

Exit Interview – How to Conduct It Properly?

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11 October 2023

Essential rules of customer service phone etiquette in a call center - CCIG Group Insights

11 October 2023

Essential rules of customer service phone etiquette in a call center

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20 September 2023

Prowadzenie social mediów w firmie - sprawdź to zanim zaczniesz - Artykuł ekspercki CCIG Group

20 September 2023

How to use social media for business – check it out before you start!

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13 September 2023

Customer Service Standards on the phone – 8 Golden Rules for increasing customer experience - CCIG Group

13 September 2023

Customer Service Standards on the phone – 8 Golden Rules for increasing customer experience

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31 August 2023

How to perform Job Evaluation in Call Center - CCIG Group Insights

31 August 2023

How to perform Job Evaluation in Call Center?

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24 August 2023

Przepis na rotację

24 August 2023

Recipe for employee turnover rate calculation in Call Center – and how to reduce it!

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18 August 2023

CCIG Group finalista ECCCSA 2023

18 August 2023

CCIG Group as finalist of ECCCSA 2023

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10 August 2023

Customer Service Quality impact on Sales - CCIG Group Insights

10 August 2023

Customer Service Quality impact on Sales

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3 August 2023

Chatbot vs live chat. Jaki jest optymalny wybór? - Artykuły Eksperckie

3 August 2023

Chatbot vs live chat. What is the optimal choice?

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