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    17 June 2025
    Badania marketingowe oraz metody badawcze używane w contact center - Publikacja ekspercka CCIG Group

    Market Research and Research Methods Used in Contact Centers

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    12 June 2025
    Call Center – co to jest i dlaczego jest ważne dla Twojej firmy

    Call Center – What is it and why is it important for your business?

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    6 June 2025

    What is outsourcing of services, and how does it work? Can it benefit your company?

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    27 November 2024
    Nagrody dla CCIG Group w finale ECCCSA 2024 (European Contact Centre & Customer Service Awards)

    Awards for CCIG Group at the ECCCSA 2024 (European Contact Centre & Customer Service Awards)

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    30 November 2023
    Zwycięstwo CCIG Group w ECCCSA 2023

    CCIG Group as Gold Winner on ECCCSA 2023!

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    9 November 2023
    Black Friday 2023: how to prepare for peaks in customer service - CCIG Group Insights

    Black Friday 2023 and winter holiday season: how to prepare for peaks in customer service

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    25 October 2023
    Badanie opinii - jak przeprowadzić samodzielnie - Artykuł ekspercki

    How to conduct a survey with customers?

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    18 October 2023
    Exit Interview - How to Conduct It Properly? - CCIG Group Insights

    Exit Interview – How to Conduct It Properly?

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    11 October 2023
    Essential rules of customer service phone etiquette in a call center - CCIG Group Insights

    Essential rules of customer service phone etiquette in a call center

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    13 September 2023
    Customer Service Standards on the phone – 8 Golden Rules for increasing customer experience - CCIG Group

    Customer Service Standards on the phone – 8 Golden Rules for increasing customer experience

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    31 August 2023
    How to perform Job Evaluation in Call Center - CCIG Group Insights

    How to perform Job Evaluation in Call Center?

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    24 August 2023
    Przepis na rotację

    Recipe for employee turnover rate calculation in Call Center – and how to reduce it!

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    18 August 2023
    CCIG Group finalista ECCCSA 2023

    CCIG Group as finalist of ECCCSA 2023

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    10 August 2023
    Customer Service Quality impact on Sales - CCIG Group Insights

    Customer Service Quality impact on Sales

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    3 August 2023
    Chatbot vs live chat. Jaki jest optymalny wybór? - Artykuły Eksperckie

    Chatbot vs live chat. What is the optimal choice?

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    19 July 2023

    5 Tips: How to Become a Good Salesperson

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