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All expert insights

20 September 2023

How to use social media for business – check it out before you start!

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13 September 2023

Customer Service Standards on the phone – 8 Golden Rules for increasing customer experience

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31 August 2023

How to perform Job Evaluation in Call Center?

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24 August 2023

Recipe for employee turnover rate calculation in Call Center – and how to reduce it!

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18 August 2023

CCIG Group as finalist of ECCCSA 2023

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10 August 2023

Customer Service Quality impact on Sales

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3 August 2023

Chatbot vs live chat. What is the optimal choice?

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19 July 2023

5 Tips: How to Become a Good Salesperson

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12 July 2023

What functions should a best call center software system have in your company?

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6 July 2023

The Differences Between Multichannel and Omnichannel in a Call Center

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28 June 2023

How to increase CSAT? Here are solutions that increase customer satisfaction score

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21 June 2023

Ticket System – What is it? How does it work? Do you need it in your company?

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